Hotel clerk supervisor (NOC 62022)- Prestige Inn Golden

Position: Hotel clerk supervisor

Employer: Prestige Inn Golden

Job details

Location: 1049 Trans Canada Hwy NGolden, BCV0A 1H2
Salary: $23.00 hourly / 30 to 40 hours per Week
Terms of employment: Permanent employment Full-time
Day, Early Morning, Evening, Flexible Hours, Morning, Night, On Call, Overtime, Shift, To be determined, Weekend
Start date: Starts as soon as possible
Benefits: Health benefits
vacancies: 1 vacancy
Source: Job Bank #2965664
Overview

Languages

English

Education

Secondary (high) school graduation certificate

Experience

1 year to less than 2 years

Work setting

Hotel, motel, resort
Responsibilities

Tasks

 

·        Post room and tax

·        Perform food and beverage audit if required

·        Reconcile postings, charges, and cash for the day

·        Balance all summaries to main computer system

·        Balance all cashiers’ postings for the day

·        Post any incidental charges required

·        Prepare all required daily and summary reports

·        Perform back up of computer system

·        Ensure security of the hotel property and guests

·        Resolve guest complaints and assist the General Manager in resolving employee conflicts.

·        Provide courteous and professional guest services when required

·        Utilize instinctive selling techniques and company sales programs to maximize revenue and occupancy levels

·        Maintain order and cleanliness at the front desk, lobby, and office areas daily

·        Operate the telephone console

·        Process reservation and cancellation requests when required

·        Report all system problems to management

·        Balance all POS machine summaries to the main computer

·        Allocate responsibilities to Night Auditors

·        Train staff in night audit and GSA duties

·        Review team members’ work for accuracy and compliance

·        Complete necessary checklists (including cleaning and maintenance) as required

·        Print and prepare reports for Housekeeping and Front Desk

·        Restock Front Desk supplies and notify the General Manager when inventory gets low

·        Recognize trends regarding room revenue

·        Assist the General Manager with scheduling of Guest Service Agents

·        Monitor Guest Service Agent shift duties, ensuring tasks are completed, delegates additional tasks and provides direction as necessary

·        Assist with team member orientation, onboarding and training of Guest Service Agents

·        Identifies training needs, assists in developing formal training plans & how-to’s and implements training sessions

·        Maintain a consistently high standard of guest services/relations including monitoring and responding to online reviews

·        Perform inspections of the property’s exterior, ensuring it is always clean, orderly and well kept

·        May be required to be actively involved in hotel committees such as sustainability, social committee, and the health & safety committee

·        Is flexible to cover last-minute shifts as needed

·        Maintain the highest level of communication with all other departments to ensure that all staff are aware of arrivals, departures, and maintenance issues

·        Assist the General Manager with conducting staff meetings.

·        Provide day-to-day leadership, direction and supervision to direct reports effectively allocating assignments across the Guest Services teams.

·        Promote teamwork and quality service through daily communication and coordination with other departments;

·        Perform other duties as directed by the General Manager

 

 

Additional information

Work conditions and physical capabilities

Attention to detail
Fast-paced environment
Overtime required
Standing for extended periods
Tight deadlines
Work under pressure
Personal suitability

Dependability
Excellent oral communication
Excellent written communication
Flexibility
Initiative
Interpersonal awareness
Organized
Team player
Benefits

Health benefits

Dental plan
Health care plan

How to apply

By email

humanresources@prestigehotels.ca