guest service agent (NOC 64314)- Prestige Hudson Bay Lodge Smithers

Position: guest service agent
Employer: Prestige Hudson Bay Lodge Smithers
Job details
• Location: 3251 Highway 16 EastSmithers, BCV0J 2N0
• Workplace information On site
• Salary: $18.50 hourly / 30 to 40 hours per Week
• Terms of employment Seasonal employment Full-time
• Day, Early Morning, Evening, Flexible Hours, Morning, Night, Overtime, Shift, To be determined, Weekend
• Start date; April 1, 2025 to October 1, 2025
• Benefits: Health benefits
• Vacancies; 1 vacancy
• Source Job Bank #3022105
Overview
Languages
English
Education
• Secondary (high) school graduation certificate
Experience
Will train
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
• Hotel, motel, resort
Responsibilities
Tasks
• Investigate complaints and claims
• Register arriving guests and assign rooms
• Resolve complaints and claims
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Exchange foreign currency
• Process guests’ departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
Additional information
Work conditions and physical capabilities
• Attention to detail
• Fast-paced environment
• Standing for extended periods
• Work under pressure
• Physically demanding
• Bending, crouching, kneeling
• Combination of sitting, standing, walking
• Handling heavy loads
• Repetitive tasks
• Tight deadlines
Personal suitability
• Dependability
• Efficient interpersonal skills
• Excellent oral communication
• Flexibility
• Reliability
• Team player
• Initiative
• Values and ethics
Benefits
Health benefits
• Health care plan
How to apply
By email
humanresources@prestigehotels.ca